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Returns & Exchanges

ORDER CANCELLATION

We offer full refund if the order is cancelled within 24 hours of your purchase. You should submit a help Ticket from Contact Us once you decide to cancel the order. For Orders cancelled after 24 hours of purchase but have not been shipped, a 15% cancellation fee will be charged. We will NOT accept order cancellation request if the orders have been shipped.

Return Conditions

1. You can decide if an item is right for you within fourteen (14 )days after receipt of the goods, if not, you can certainly come to us within 14 days of receipt.
2. Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
3. We do not accept returned items that were sent back by you directly without checking with us first.
4. The return shipping cost will be undertaken by buyer.
5. We will refund customer after we receive the package. Customer will get the refund money within 2 days if through PayPal. Customer will get the refund within 7 days if through Credit Card.

Return Address


If you wish to return the items to the nearest return address, please contact our customer service first time,we will get back to you within 24 hours.

Service Email:saleus@artketty.com
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